Love it or hate it, one thing Applebee’s does quite well is remember to check with customers within a few minutes of their meals arriving on the table. Last week we looked at the need to have these early first taste touchpoints with customers as a way to flag and fix issues before they become […]
Let’s Stop Obsessing About Employee Engagement
Are you engaged at work? Oh, dear. Well here’s a flexible vacation program. How about now? Still no? How about a swell way to earn points you can redeem for small appliances? Are you engaged yet? Maybe a little? Well how about I top up the dental coverage, give you a day off to plant […]
It’s Time to Focus on Employee Trust
Is the CEO of your company a giant sleazebag? Well I certainly hope not, and if they are, then you should stop reading this and go apply for jobs pretty much anywhere because life is too short for sleazy executives. I certainly hope that you do not consider your CEO to be a sleazebag, but […]
Those Shiny, Happy People Are for Real
We’re back again for another look at internal organizational influencers. Last week we considered how those grumpy Eeyores are actually valuable allies in helping you ferret out pockets of dysfunction and misery. Today, I’d like to look at the other side of the influencer coin: the Tiggers. In the Winnie-the-Pooh books, Tigger is the indefatigably […]
How to Spot Your Internal Influencers
If you’re getting sick of Myers-Briggs, Standout and all those other profile systems, may I recommend another fun way to slice and dice your co-workers into neat little categories? Grab your Winnie-the-Pooh books, a generous few glasses of Pinot Something and an organization chart. If Winnie-the-Pooh is new to you, bring the bottle into the […]