Blake was caught red-handed trying to sneak a can of tomatoes across the ballroom. It was, to be sure, a dumb move, but in the moment, it made all sorts of sense. His team was not doing well in the competition to build a miniature golf course out of soon-to-be-donated food bank items. Blake had […]
Those Shiny, Happy People Are for Real
We’re back again for another look at internal organizational influencers. Last week we considered how those grumpy Eeyores are actually valuable allies in helping you ferret out pockets of dysfunction and misery. Today, I’d like to look at the other side of the influencer coin: the Tiggers. In the Winnie-the-Pooh books, Tigger is the indefatigably […]
The Business Case for Negative Thinking
Last week we appropriated some beloved childhood characters to better identify internal organizational influencers. Now let’s dig in on those Eeyore employees. You will recall, either from A.A. Milne, or last week’s post that Eeyores are the grumpy, negative folks for whom nothing bad is surprising and everything good will eventually turn to sh*t. Such […]
How to Spot Your Internal Influencers
If you’re getting sick of Myers-Briggs, Standout and all those other profile systems, may I recommend another fun way to slice and dice your co-workers into neat little categories? Grab your Winnie-the-Pooh books, a generous few glasses of Pinot Something and an organization chart. If Winnie-the-Pooh is new to you, bring the bottle into the […]
Is This F-Word Hurting Your Employer Brand?
The old saying, culture eats strategy for breakfast, might be true, but friction, my friends, is grinding that culture into a sad little pile of gravel. Most brands have been thinking about friction for a few years now, and well they should. Reducing customer friction during the purchase process and, more importantly, throughout the customer […]
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