I have a new hero. His name is Frank and he had the best idea I’ve heard in years. Last Thursday morning I had the great privilege to speak at BtoB Magazine’s NetMarketing Breakfast in Boston. Frank Days from Novell was speaking and his topic, way more interesting than mine, was on the notion of applying Agile […]
Archives for September 2010
Why Your Agency Sucks at B2B
Okay maybe your agency doesn’t suck at B2B marketing. If that’s the case, thank the deity of your choice and keep it to yourself. The chances are, however, that you and your agency are not quite seeing eye-to-eye on how to do things. If you work for a company that is also a consumer brand […]
Toxic Auto-Spamming at Happy Hour
Last post we explored the pretend customer lifecycle circle and found the Arsenic Hour at 6pm. It’s here that even the cleanest deals can die at the hands of bungled installations, capricious customers and obnoxious staff. This is dangerous territory and ought, in my opinion, to be declared a no-fly zone for marketing. Marketers, being […]
Don’t be Creepy to Your New Customers
Please don’t say I didn’t warn you. School started up this week and with it, of course, the fundraisers. My children will be on your doorstep within the month; their tiny noses pressed against your screen door selling you a magazine subscription. Like the cookie dough, cowboy steaks (which aren’t actually made of cowboy – […]
A Manifesto for Us Frogs
I like to think the story about frogs isn’t true but I sort of suspect it might be. It goes like this: if you put a frog in boiling water it will jump out, but if you put it in cool water which you slowly heat to boiling, the frog will keep adapting until it’s […]