When I go to Starbucks, I rarely give them my real name to scribble on the cup. I prefer to test out spelling and general attention paying with names like Niamh or Zoltan. Sometimes I am Queen Magrethe of Denmark. The challenge, of course, is remembering what name I gave them while I’m standing around […]
Why Some of Your Revenue is Having an Out-of-Funnel Experience
Meet my friend Marta. Marta is a busy Executive Assistant in a big company. She supports two senior people, runs the lottery pool on her floor and leaves pissy notes in the kitchen when someone doesn’t do their dishes. Marta also happens to decide how to spend almost half a million dollars a year. She […]
Why We Need to Shut Up and Let Our Customers Buy Something
There are a few statistics that are used to torment marketers. We’ve all had some chief something or other office sneer that 50 percent of advertising is wasted. We’ve all had that business of how much more it costs to acquire a customer than to retain one and, since June of 2012, we’ve been dealing […]
Ask Customers What They Want to Say, Not What You Want to Hear
Here’s a riddle: what smells a bit like a barnyard and gobbles? Our American friends, who are still scraping gravy off the TV screen will be forgiven for guessing the obvious, but if you said a marketer with a fresh pile of data, you would also be correct. We marketers love to gobble data. We’ll gobble […]
Six Great (and brief) B2B Reads for Labour Day
At some point this week, a few parents will discover the remains of the final school lunch from last June deep in the bottom of a backpack. They will also find an invitation to a birthday party on July 31st, four socks they’ve never seen before and a handful of gravel. Thus begins another academic […]
