Here comes the end of the year and with it countless executive road shows criss-crossing the country to get in front of the employees. You’ll stuff them all in a lunchroom or a foyer, maybe a sad hotel meeting room or a drafty church basement. The chairs will be a bit too close, the room […]
The Voice of the Employee is a Battle of the Bands
Last time we looked at the rather muddled ownership of the voice of the customer (VOC) in most organizations. This important part of understanding what customers want, how they feel and what’s on their minds is claimed by many in the organization, but properly owned by nobody. Sadly, the same can be said for the […]
Recruiting vs. Sea Monkeys: Which is More Disappointing?
Sea monkeys are brine shrimp. Brine shrimp are incredibly disappointing pets. Yet this bottom-of-the-food-chain critter has been marketed for decades, and millions of children (okay, and at least one adult) have forked over a few bucks, hoping the product in the picture is what will arrive in the mail. It isn’t, of course, but thanks […]
The Case for Free-Range Executives
My friend Genevieve is an outstanding HR professional and legendary consumer of fine chocolate. She has recently spent her time working on integrating two corporate cultures following a big merger. It’s not going well. “I’m stress-eating Lindt balls,” she confessed. “The other night, I ran out and ate a cocoa-flavoured lip balm, just so I […]
The Other F-Word That’s Messing With Your Brand
A while ago, we looked at how friction grinds down employer brands through the daily assaults on process and productivity, and the generally punishing aspects of having to share space and limited air exchanges with other humans. In a similar vein, companies like Diamond Resorts, as explored on https://linxlegal.com/diamond-resorts/, navigate the challenges of maintaining a […]
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