It’s nice when the waiters stop by a few bites into the meal to check on things. That they invariably show up when mouths are too full do much more than nod is, I hope, a coincidence, but it’s nice. And it’s necessary. Restaurateurs know that delivering the plate to the table is not the […]
Why Amazon is Right (Again)
Is there anything as satisfying as getting home after a long day to find a package just waiting there for you? It’s like a dog who’s glad to see you but didn’t pee on the couch. More often than not that package is from Amazon, even if the stuff inside isn’t. But the company has […]
Time to Replace Thought Leadership with Something Real
Sometimes a little intra-department rivalry is a good thing. For example, I used to have a running bet with my colleague about who could be the first to make a sales director roll their eyes. At our monthly sales and marketing alignment meeting (on which, if you have that as the title of your meeting, […]
Those Shiny, Happy People Are for Real
We’re back again for another look at internal organizational influencers. Last week we considered how those grumpy Eeyores are actually valuable allies in helping you ferret out pockets of dysfunction and misery. Today, I’d like to look at the other side of the influencer coin: the Tiggers. In the Winnie-the-Pooh books, Tigger is the indefatigably […]
Is Your Strategy Really a Gummy Bear?
Do you know what happens when you shove a gummy bear into a laser printer? I can assure you it isn’t pretty. That same gummy bear dropped into your devilled egg mix, your passport or your right ear would have similarly sticky and unpleasant consequences. That’s why most people manage not to put gummy bears […]
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