On the Thursday before Labour Day, good marketers across Canada and the United States are thinking just one thing: How early can I sneak out today? Gentle friends, let me help you out. Go now. Run. And take with you these links to terribly important marketing things you need to ponder from home. Or maybe […]
Is it Time to Fire the Outsourcerer’s Apprentice?
I suspect that someone who is standing in a hotel lobby screaming “I’m gonna lose my sh*t” into his mobile phone is probably not going to see his sh*t again anytime soon. Yet there he was lighting up the lobby of the Fairmont in Montreal so, naturally, I had to swing in for a closer […]
Who Should Wear Your Corporate Speedo®?
Last week we looked at the terrifying beachfront property known as social media. This is where not-so-happy customers are busy telling the world how much their B2B suppliers suck. And it’s where most B2B companies try to pick off the whiners from the cliff tops or shell the beach the relentlessly so they can’t come […]
Fight Them in the Cafés, Not on the Beaches
Do people say bad things about your company online? I mean really bad things? Ugly things? Hurtful things? Do they Tweet endlessly while they wait for your customer service line to pick up? Are you getting Epic Fail awards for your shipping challenges? Reading about your products a little too often on Facebook? That’s beach […]
Eight Things to Do if You Have a Sucky B2B Agency
It’s been a while since we were unkind to agencies in this space and frankly, I miss it. So let’s talk about what you can do if, despite your very best efforts, you find yourself stuck with a Sucky B2B Agency. Maybe you work in the forgotten B2B corner of a mighty consumer brand, perhaps […]
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