A while back we looked at how marketing shoves the Customer Abuse Department under the bus by setting unrealistic expectations nobody can possibly live up to. Today I want to talk about another reason our customers may be finding our statements about their value a little dubious, and it’s time to blame Daddy. You remember […]
12 Reasons Why Bill C-28 is Good News
After years of denial, anger, bargaining, depression and acceptance, it’s time to step up and figure out what we can and can’t do with email, social and mobile interactions, now that Bill C-28 is on our doorsteps. Also known as Canada’s Anti-Spam Legislation or CASL, this bundle of joy comes into effect on July 1st. […]
The Curse of the Grandfathers and Other Revenue Mishaps
There’s a guy at my gym who annoys me. His name is Mike or Mark or something like that. He really, really likes to talk even when I have my headphones on and I’m staring intently at Dr. Phil’s Family Disaster du Jour on the monitors. That isn’t what bothers me, though. He never wipes […]
No Cookies for You – How to Get Sales to Talk Value, Not Price
Last week we looked at why we need to do a bit of work on our pricing to help insulate the P part of things from the L part of things and come up looking pretty good despite having mucked up the budget and let sales have its way with revenue. This week, let’s talk […]
It’s Time to Get Your Pricing House in Order
It all seemed so lovely about a month and a half ago, didn’t it? Your strategic plan was pretty and perfect and covered with Corporate Overlord lipstick. Your operating plan was mostly finished, except for those murky bits in the fourth quarter. Your battered and bruised budget, was finally locked down, and the holidays beckoned. […]
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