I’ve been thinking a lot about Porcupines lately, which is either testimony to Richard Gallagher’s brilliant insight or a sad commentary on my social life. My thesis in the last post was that porcupines, defined in this context as people who are angry, demanding and rude, are not born, but made. So the question for […]
Porcupine Customers Are Made, Not Born
My name is Elizabeth and I’m a Porcupine. Well, only a part-time Porcupine; the rest of the time I try to be a more benign member of the woodland family. If you haven’t read Rich Gallagher’s book, What to Say to A Porcupine, you should go get it now and send it to your poor, demoralized […]
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