The problem with rental cars is that right about the time you figure them out, you have to give them back. It’s just not obvious how to move the seat, adjust the mirrors and open the little gas door. For reasons I have yet to understand, the rental companies don’t throw the manual into the […]
Of Trust, Imagination & Beach Balls
A dual lack of trust and imagination dooms customer service to customer abuse.
Trade Shows Part 1: Who Goes to the Show
A gentle reminder about why we bother with trade shows and why we send people to them while the rest of the company wrings its hands and tells us we’re wasting money.