Well it’s been a bumpy year of crisis after crisis for Uber, and it’s probably not over yet. They’ve lost the CEO, a bunch of VPs, a few country heads and scores of unnamed, talented folks. The same company that has so beautifully disrupted an entire industry by simply changing a conversation, has, itself, become […]
Amazon and the Ghost of Food Courts Past
Few good choices are ever made in a food court. The very act of entering a food court is the first in a cascading series of decisions that most of us will regret for at least the rest of the day, and possibly longer. Yet food courts persist in their depressing, greasy, inhuman presence, anchoring […]
The Problem with Whiny People is Sometimes They are Right
I love cooking shows. I can sit for hours and watch someone truss a game hen, chiffonade some shiso leaves and perform miracles with pork hocks. What I can’t abide are those gusto-dramas (my term) that masquerade as reality TV, that in turn masquerades as entertainment. The formula works thus: Established family restaurant is floundering […]
Flying Balls of Cat Puke: How Good Values Help in Bad Times
It’s been a couple of weeks since United Airlines re-accommodated a passenger by helping him remove some front teeth, and it’s a few days since WestJet re-accommodated a labradoodle to the wrong city and then lost it. Let’s dive in. We’ve looked before at corporate values that are more like a puddle of cold cat puke than […]
Is Empowerment Really Solving Customer Problems?
I know a guy who stops on the way the way to work for a coffee almost every day. He pulls up in front of the shop on a busy thoroughfare and parks where it is explicitly signed he shouldn’t. He creates a standing wave in traffic that probably lasts for half an hour after […]
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