It’s nice when the waiters stop by a few bites into the meal to check on things. That they invariably show up when mouths are too full do much more than nod is, I hope, a coincidence, but it’s nice. And it’s necessary. Restaurateurs know that delivering the plate to the table is not the […]
A Brief Guide to Your Next Data Breach Emergency
Just when you thought it was safe to drop 40 large on your Spring togs, doesn’t someone bad make off with your Saks account data. It’s probably on a mantel piece or trophy wall some place, right beside your Uber info, your Equifax file, and the results of that mercifully negative blood test from college. […]
Why Amazon is Right (Again)
Is there anything as satisfying as getting home after a long day to find a package just waiting there for you? It’s like a dog who’s glad to see you but didn’t pee on the couch. More often than not that package is from Amazon, even if the stuff inside isn’t. But the company has […]
The Right Conversations with All the Wrong People
Here is a secret most HR people won’t ever admit to without a few drinks in them: exit interviews don’t count for sh*t. In the first place, many organizations don’t bother doing them at all, or they leave it to the manager (you heard that right) to have a conversation before the employee leaves. In […]
Is Your Customer Journey Candy Land or Snakes & Ladders?
There are a few things that go through your mind when a hungry Spotted Python decides your hand is lunch. Mostly they have to do with really, really wanting said python to let go, but also some regret at having been dumb enough to put your hand in front of it in the first place, […]
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