It’s always disappointing to discover that a scrappy little stick-it-to-the-man brand you have supported for years has either all along been some outpost of a multinational company, or has just been acquired by one. Tom’s of Maine comes to mind (acquired by Colgate in 2006); Body Shop went to L’Oreal the same year; General Mills […]
A Well-Managed Crisis Ticks the Humanity Checkbox
Well it’s been a bumpy year of crisis after crisis for Uber, and it’s probably not over yet. They’ve lost the CEO, a bunch of VPs, a few country heads and scores of unnamed, talented folks. The same company that has so beautifully disrupted an entire industry by simply changing a conversation, has, itself, become […]
The Problem with Whiny People is Sometimes They are Right
I love cooking shows. I can sit for hours and watch someone truss a game hen, chiffonade some shiso leaves and perform miracles with pork hocks. What I can’t abide are those gusto-dramas (my term) that masquerade as reality TV, that in turn masquerades as entertainment. The formula works thus: Established family restaurant is floundering […]
Flying Balls of Cat Puke: How Good Values Help in Bad Times
It’s been a couple of weeks since United Airlines re-accommodated a passenger by helping him remove some front teeth, and it’s a few days since WestJet re-accommodated a labradoodle to the wrong city and then lost it. Let’s dive in. We’ve looked before at corporate values that are more like a puddle of cold cat puke than […]
Why Unicorns Make Terrible Customers
There is a little girl up the street named Riley and she is a princess. Not the pejorative version of a princess, but an actual princess. You can tell because she has worn the same Disney princess costume every single day since last Hallowe’en. Her exasperated mother periodically bribes her out of the now-tattered shiny […]
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